Holiday Inn Express Hotel & Suites San Antonio Nw-Medical Area By Ihg, San Antonio

I was pleased with the hotel's location, near Walmart and IHOP, providing easy access to essential amenities. The rooms had a musty smell with dampness, and the bathrooms needed better cleaning. The welcoming staff was friendly and polite, but lacked information on room features. The dining options were decent but not exceptional. The convenient location made my stay easy and enjoyable.

The hotel was a mixed experience. Although the rooms were very clean and comfy, they were extremely stuffy and had a musty smell, making it a challenge for guests with allergies. The service, while helpful in providing tourist information, lacked a genuine apology and clear communication. The location was convenient for exploring nearby attractions but was undergoing some alterations during the stay. The dining offerings were basic, not standing out as particularly fantastic.

I was pleasantly surprised by my stay at the hotel. The rooms were spacious and comfortable, although we encountered issues with the toilet and fridge not working properly. Despite these inconveniences, the bed was luxurious and I would consider staying here again in the future. The location was convenient for our plans, but the presence of individuals loitering or drinking outside was unexpected for a hotel like this.